Archive for the ‘training others’ Category

To Train or Not To Train, That is the Question

Monday, March 30th, 2009

The English poet Shakespeare once said, “To be, or not to be — that is the question.” Given our current state of the economy there are many companies who are now asking themselves a similar question, “To train, or not to train? While organizations consider this question, I think it is important to keep the big picture in mind. What do I mean? Well, let me explain.

yes-no-small.jpgWhile times are tough and budgets are under the microscope, it would be wise for organizations to take a strategic and thoughtful approach vs. a reactive one. Determine what the most valuable assets are that will keep the business going long term. Arguments can be made for technology, more infrastructure, more resources and equipment, or more systems and processes. Of course, all of these things are important; however none of them will perform well without people to put them into action. People still remain and will always remain to be an organization’s most important resource. When the chips are down and dramatic changes are needed, it won’t be your computer to get it started, especially when it is the culture and environment that might need the most attention. There isn’t a technology available that can openly capture the level of motivation or disappointment that is going on within an employee’s psyche. So, how can an organization get through it all?

Let’s use the analogy of the stock market to help us consider a potential solution. While many people watch their 401K or other investments dollars declining, their gut reaction is to “stop the bleeding” and sell. However, an important formula called Dollar Cost Averaging exists that an investor needs to consider. While the share price may be getting slimmer and therefore account value is dipping, a key component is that you are buying more for your current dollar. It’s like a sale at the clothing store buy one (i.e. $50) and get the other half off ($25). Who doesn’t like to see 50% off the MSRP. The Dollar Cost average would be $37.50 each. We all like this. So many say, just keep steady and keep on investing, eventually the share price will rise, and as you have more shares, your total investment will increase. So is the same with training, but let’s not call it training, because it is actually development. If you want to see your business grow, keep investing in the development of your people especially when they may be looking for that reassurance from the company. The more you put into them, the more they will be put back into your organization. Call it a “stimulus package” that will spark renewal, commitment, and creative effort by your people to do more for the benefit of their team and the organization. Everybody wants some job security right now. Those organizations, that are willing to provide some investment, will retain their people and, in addition, drive a deeper level of partnership and collaboration from their employees.

We often hear that it’s hard for organizations to take time away from work to “train” their people. Well, here’s some everyday strategic thinking. If business is slower, there are less projects happening, so your people probably have more downtime and are therefore able to break away from work and go be “trained.” So, isn’t this one of the better times to get your staff ready? How is that for breaking the paradigm of it’s too time consuming to develop our people!

Another argument might be that training is too expensive. Yes . . . everything has a cost, some are obvious, and some are hidden. But you will run a bigger risk in not developing your people – which has all sorts of hidden costs that ultimately impact the organization’s profitability and success – vs. not spending money for people development and losing valuable experience. Keep in mind the stock market analogy….it’s easy not to spend money and think we’re doing a good thing but is this a good thing? If you stop investing in your people, won’t they provide you a much lower ROI in the long run? The strategic thinker will invest for the future.

This reminds me of one of the principles taught in university marketing classes. The best time to market is in a slow economy so people see your name; they build brand awareness and brand loyalty and confidence. These same results apply to people development. Put your budgets to work and sharpen the skills of your employees. Make them better tools of the trade to not only get you better results now but in the future. So, if you are asking yourself this question, “To develop people or not to develop people?” The answer is 100% yes, and invest more now and get more “shares” for better ldeveong-term results.

Cutting Edge Training and Facilitation Skills: The Adult Learner

Wednesday, March 18th, 2009

The adult learner is in charge of his/her own learning.  The trainer cannot impose or insert learning, but instead must serve as a leader, guide, and catalyst.

1. Adults are motivated to learn as they develop needs and interests that learning will satisfy.  Therefore, the needs and interests of adult learners are the appropriate starting points for organizing adult learning activities, and are the crucial guideposts for delivering training.

2. Adult orientation learning is either life-centered or work-centered.  Therefore, the appropriate frameworks for organizing adult learning are life-related and/or work-related situations, not academic or theoretical subjects.

3. Experience is the richest resource for adult learning.  Therefore, the core methodology for adult learning programs involves active participation in a planned series of experiences, the analysis of those experiences, and their application to work and life situations.

4. Adults have a deep need to be self-directing.  Therefore, the role of the trainer is to engage in a process of inquiry, analysis, and decision-making with learners, rather than to transmit his/her knowledge to them and then evaluate their conformity to it.

5. Individual differences among adult learners increase with age and experience.  Therefore, adult learning programs must make optimum provision for differences in style, time, place, and pace of learning.

Adapted from:  Frederic H. Margolis and Chip R. Bell, Managing the Learning Process, Lakewood Publications, Malcolm Knowles, The Adult Learner: A Neglected Species, and The Modern Practice of Adult Education: From Pedagogy to Androgogy.

Cutting Edge Skills for Training and Facilitation: Concluding a Workshop or Training Event

Monday, March 16th, 2009

Wrapping-up and concluding a workshop or training event can be difficult.  After a day or more of learning, questions, and discussions it is hard to sum things up in just a few minutes, while at the same time ending with impact and excitement.  To make this easier, here are a few ways to be sure you conclude workshops effectively.

When conducting a leadership training workshop, strategic management training, or coaching skills workshop, a few key points and tips will ensure training ends on a positive note.

1. Summarize the training by restating the main points.

2. Review the objects and highlight how they have been met.

3. Provide time for participants to create action plans and set goals for applying the training topics.

4. Use humor.  Here is a humorous way David Peoples from IBM frequently closes his presentations: “I fully realize that I have not succeeded in answering all your questions.  Indeed, I feel I have not answered any of them completely.  The answers I have found only serve to raise a whole new set of questions, which only leads to more problems.  To sum it all up, I feel we are just as confused as ever in some ways, but I believe we are confused at a higher level and about more important things.”

5. Close with a quote.  For example: Confucious said in 451 B.C. “What I hear, I forget; what I see, I may remember; but what I do, I understand.”  Another great quote that is recommended is by C.S. Lewis, “A man with an experience is never at the mercy of a man with an argument.”

Adapted from: Robert W. Pike, Creative Training Techniques Handbook.

Do Your Employees Dial 911? A True Story About Conflict and Problem Solving.

Thursday, March 5th, 2009

Do your employees dial emergency services in your organization when problems or conflict is encountered?On March 4th I opened my MSN internet homepage to see an interesting headline in the news section.  Woman has 911 meltdown over McNuggets, grabbed my attention and I clicked the link to read more.  This feature described a woman who was very upset when she ordered and paid for some Chicken McNuggets at McDonalds, and was then told that the store was out of McNuggets and that she would have to order something else from the menu.  The woman apparently had a craving for McNuggets and just wanted a refund.  When the cashier told her all sales were final and she had to pick an alternative choice, she apparently panicked and called 911 for assistance.  The woman was quoted saying “This is an emergency.”  If I would have known they didn’t have McNuggets, I wouldn’t have given my money, and now she wants to give me a McDouble (referring to a sandwich), but I don’t want one.”  As you may have guessed, despite calling 911 three times the police didn’t see the situation as one that required their help and left the woman to resolve it herself.

Although this news story seems hilarious and far-fetched, I can relate it to happenings in the workplace.  Co-workers often find themselves in the middle of legitimate conflicts and problems.  Rather than solving these conflicts and problems themselves, co-workers commonly run to their managers in hopes that they will make everything all better.  This occurs for a variety of reasons.  Employees may lack the skills to problem solve, they may feel uncomfortable with conflict, or they may lack the confidence to confront issues head on.  Like the police, effective leaders don’t come to the rescue.  Rather, they arm their employees with the ability to overcome such challenges.  Like the police, effective managers have bigger and more important situations to deal with and can’t waste time on situations that can be handled without them.  If you are a manager and feel like your employees are constantly dialing 911, you may need to to provide some training or skill development around problem solving, decision making, and conflict management.

Cutting Edge Skills for Training and Facilitation: Identifying and Handling Resistance

Monday, February 9th, 2009

In most organizations and in most situations, people come into a training session to learn, willing and eager.  But sometimes you may encounter resistance from one or more of the participants.

Tug of war training and development can be difficult.  Learn how to identify and handle resistance.  There are four reasons for training resistance

Clues to resistance include:

  • Refusal to participate.
  • Disruptive and/or inappropriate behavior.
  • Excessive questioning by participants who are trying to make a point rather than gaining knowledge.
  • Questions that challenge the relevance of the training and/or the competence of the instructor.
  • Questions that are aimed at trapping or baffling the instructor.
  • Numerous side conversations between participants.

When you encounter resistance, your first task is to find out why.  Reasons may be due to a perception by participants that they are being controlled, coerced, or manipulated, and have little to do with you, but relate to experiences outside the training.  Most resistance is due to one or more of the following reasons:

1. People being sent to training:

  • inappropriately.
  • when they are too busy.

2. Participants not understanding:

  • why the program is relevant to them.
  • why the program is relevant or important to their job.
  • why they were selected to attend.

3. Outside influence from:

  • family, money, health, etc.
  • problems with a superior, subordinate, etc.

4. Emotional issues such as:

  • negative past experiences with training programs.
  • disruptive interpersonal behavior characteristic of the person (e.g. intense need for attention, need to dominate, etc.).

Cutting Edge Training and Facilitation Skills: An Introduction

Wednesday, February 4th, 2009

Training and developing others is an important aspect and function of the most successful and competitive organizations.  This series of blogs is designed to provide you with some fundamental information about training and developing others to increase individual and organizational success.

As S.I. Hayakawa says, “Good teachers never teach anything.  What they do is create conditions under which learning takes place.”  Through these series of blogs, readers will learn to bring learning to life with improved facilitation skills and a better understanding of adult learning.  The series will consist of the following topics:

Training trainers to providing effective leadership development training is important for organizations.  Do you train your trainers? 1. Identifying and Handling Resistance

2. Increasing Participation

3. Colors to Enhance Training

4. The Eight Intelligences

5. Stage Presence and Visual Aids

6. Fidget Toys

7. Concluding a Workshop or Training Event

8. The Adult Learner

As you read, we encourage you to use this site as a forum for further discussion and to share personal insights and experience.  If you would like to request a blog to be focused on a specific topic around training and developing others, please contact us.   If you are a trainer within your organization, or would like to become one, please contact us for more information about our Train the Trainer Workshop.