Comments for Leadership In Action http://www.cmoe.com/blog a podcast & blog by CMOE consultants Tue, 31 Aug 2010 20:53:57 -0600 http://wordpress.org/?v=2.8 hourly 1 Comment on What Is A Balanced Scorecard? by davidburkus http://www.cmoe.com/blog/what-is-a-balanced-scorecard.htm/comment-page-1#comment-4267 davidburkus Tue, 31 Aug 2010 20:53:57 +0000 http://cmoe.ev1n.infogenix.com/blog/?p=1235#comment-4267 Great summary of Kaplan & Norton's opus. Thanks. Great summary of Kaplan & Norton’s opus. Thanks.

]]> Comment on Scorekeeping and Leaderboards to Drive Performance by davidburkus http://www.cmoe.com/blog/scorekeeping-and-leaderboards-to-drive-performance.htm/comment-page-1#comment-4223 davidburkus Thu, 26 Aug 2010 19:38:39 +0000 http://www.cmoe.com/blog/?p=1296#comment-4223 I thinking measuring certain core tasks is important. But you can't really rely on metrics for customer service...you have to use models like the Service-Profit Chain and build it into culture. I thinking measuring certain core tasks is important. But you can’t really rely on metrics for customer service…you have to use models like the Service-Profit Chain and build it into culture.

]]> Comment on Know Where and How to Improve Results by davidburkus http://www.cmoe.com/blog/know-where-and-how-to-improve-results.htm/comment-page-1#comment-4080 davidburkus Mon, 16 Aug 2010 22:03:14 +0000 http://cmoe.ev1n.infogenix.com/blog/?p=1183#comment-4080 The "how" is a big deal. What made Guiliani's ideas so great is that he found connections between seemingly unimportant crimes (broken windows) and large ones. Great post. The “how” is a big deal. What made Guiliani’s ideas so great is that he found connections between seemingly unimportant crimes (broken windows) and large ones. Great post.

]]> Comment on Happy Employees Equal Higher Profits by Pandora Bracelet http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3960 Pandora Bracelet Thu, 05 Aug 2010 01:55:10 +0000 http://www.cmoe.com/blog/?p=1063#comment-3960 What you said is quite correct. What you said is quite correct.

]]> Comment on Executive Leadership Development: Choosing the Right Leader by Leadership Styles http://www.cmoe.com/blog/executive-leadership-development-choosing-the-right-leader.htm/comment-page-1#comment-3923 Leadership Styles Thu, 29 Jul 2010 10:10:37 +0000 http://www.cmoe.com/blog/executive-leadership-development-choosing-the-right-leader.htm#comment-3923 Thanks for sharing such a wonderful article. How do I subscribe to your blog? Regards, Alen Thanks for sharing such a wonderful article. How do I subscribe to your blog?

Regards,
Alen

]]> Comment on 5 Keys In Building A Global Company by Goran Kecman http://www.cmoe.com/blog/5-keys-in-building-a-global-company.htm/comment-page-1#comment-3906 Goran Kecman Tue, 27 Jul 2010 16:51:09 +0000 http://www.cmoe.com/blog/5-keys-in-building-a-global-company.htm#comment-3906 Excellent article. Excellent article.

]]> Comment on Happy Employees Equal Higher Profits by Kate Nasser, The People-Skills Coach http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3904 Kate Nasser, The People-Skills Coach Tue, 27 Jul 2010 12:15:28 +0000 http://www.cmoe.com/blog/?p=1063#comment-3904 Bravo on this post. Empowered employees and great service are integrally connected. Empowered employees are far more likely to come across as sincerely caring about the customer. Customers want to interact with someone who can actually help "them" -- not just execute a robotic procedure and then stare into the universe. Great listening, knowledge, caring action -- all add up to a customer satisfaction home run. Here is a post for leaders to get all to care about the customer: ---------------------- http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/ I welcome your comments and thoughts on this post at the blog. ---------------------- I will RT your post on Twitter -- it has great inspirational force. Best, Kate Nasser Bravo on this post. Empowered employees and great service are integrally connected. Empowered employees are far more likely to come across as sincerely caring about the customer. Customers want to interact with someone who can actually help “them” — not just execute a robotic procedure and then stare into the universe. Great listening, knowledge, caring action — all add up to a customer satisfaction home run.

Here is a post for leaders to get all to care about the customer:
———————-
http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/

I welcome your comments and thoughts on this post at the blog.
———————-

I will RT your post on Twitter — it has great inspirational force.

Best,
Kate Nasser

]]> Comment on Happy Employees Equal Higher Profits by Frode H http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3899 Frode H Sun, 25 Jul 2010 19:01:24 +0000 http://www.cmoe.com/blog/?p=1063#comment-3899 "If employees are happy, customers are happy. When customers are happy, they come back and tell others of their experience." - And they will be more loyal, both customers and employees. This is a winner circle, as happy employees stay longer in their job -- > gainging experience -- > becoming better -- > providing even better customer care -- > making your customers into followers... “If employees are happy, customers are happy. When customers are happy, they come back and tell others of their experience.” – And they will be more loyal, both customers and employees.

This is a winner circle, as happy employees stay longer in their job — > gainging experience — > becoming better — > providing even better customer care — > making your customers into followers…

]]> Comment on Happy Employees Equal Higher Profits by Jeffrey Sooey http://www.cmoe.com/blog/happy-employees-equal-higher-profits.htm/comment-page-1#comment-3893 Jeffrey Sooey Fri, 23 Jul 2010 18:58:03 +0000 http://www.cmoe.com/blog/?p=1063#comment-3893 Good article and I could not agree more. A happy and appreciated employee is paramount to a successful company. Which, of course, has to come from the leadership of the company, top down. Jeff Good article and I could not agree more. A happy and appreciated employee is paramount to a successful company. Which, of course, has to come from the leadership of the company, top down.

Jeff

]]> Comment on Business Lessons by Guy Farmer http://www.cmoe.com/blog/business-lessons.htm/comment-page-1#comment-3868 Guy Farmer Thu, 22 Jul 2010 01:25:01 +0000 http://www.cmoe.com/blog/?p=938#comment-3868 I'm glad you're offering trainings that help people build core skills. I especially enjoy interactive trainings that help people build self-awareness and how a leader's behaviors impact his or her employees and the organization. It helps to teach practical skills vital to effective leadership like communication, problem solving, conflict resolution, diversity and team building. I've found listening is one of the core skills that help leaders shine as well. I’m glad you’re offering trainings that help people build core skills. I especially enjoy interactive trainings that help people build self-awareness and how a leader’s behaviors impact his or her employees and the organization. It helps to teach practical skills vital to effective leadership like communication, problem solving, conflict resolution, diversity and team building. I’ve found listening is one of the core skills that help leaders shine as well.

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