Posts Tagged ‘communicate effectively’

Team Leadership – Why Effective Team Communication Is So Important

Wednesday, June 10th, 2009

The benefits to building an effective team within the workplace cannot be understated.  Yet, after you laid the groundwork for a great team, maintenance is the most important factor.

No one doubts the importance of team building in an organization, but the necessity to maintain the team and continually foster an environment where it can grow is sometimes overlooked.  Just like any engine in a car, in order for all the pieces to function perfectly and reliably, the integral parts must be serviced regularly.  Effective coaching for your team may mean the difference between significant long-term productivity and a slow decline into obsolesce.

Effective Communication
Sailing Team-resizeThe most significant factor in any team is the ability to communicate skillfully.  As a leader it is extremely important for you to be honest in evaluating the team’s communication skill.  Every system naturally has a tendency to break down. This isn’t just my opinion; it is the way of all human interaction.  Without consistent lubrication and preventive maintenance to keep your people performing at their best, your team will digress into a meaningless machine.  The key is to think creatively when renewing team purpose and commitment.

Don’t Reinvent the Wheel
Remember, no matter what kind of problem your team may be facing, chances are someone else that someone has already dealt with a similar issue and has a unique way to approach it.  Seek these people out with a passion; they will inspire both you and your team to excel.  Standing on the shoulders of others is a critical key to transformation and forward progress of your team.  You may be able to apply the previously developed method rather than the spending your valuable time on your own trial and error.

Check in Regularly
Good communication means just that – going the extra step to assure progress.  Checking in with your team members means more than making sure their productivity is staying high.  A teammate who is at the end of his rope when it comes to workload may seem productive; right up to the moment that he ‘breaks.’  When this happens, the personnel gap may cost you more money than if you had checked in frequently with the team member and discovered the issues before they became problems.

This post was contributed by Alisa Johnson, a guest writer, who writes about the top online business school. She welcomes your feedback at Alisa.Johnson1982 at gmail.com

Do You Avoid Face to Face Communication?

Monday, June 16th, 2008

Recently, I was at a hardware store getting supplies for a leadership development exercise CMOE was creating for one of our workshops. The store was silent. In fact, it appeared I was the only customer shopping. As I approached the checkout lines, I wanted the quickest way to pay and get out of the store. I had two choices that were placed before me:

Choice 1: Go through the self/automated check-out and interact with a computer and scan my own items.

Choice 2: Go through the regular check out and interact with a person.

I know this dilemma seems trivial, but as I was speed walking towards the options I debated. With eerie silence all around, my first thought was “Go through the self check out, it will be quicker and you won’t have to interact with anyone.” My next thought was “No, go through the regular check out, it will be quicker. The checker will be able get you processed faster because you won’t have to deal with a bunch of computer menus.”

I was drifting towards the self/automated check out when, the following thought hit me. “Come on Chris, you’re a people person, support job growth. You’re not going to go through the automated checkout for the sole reason to avoid human interaction are you?” That is when I went to the other check-out line and handed my items to the woman at the counter.

“Hi! How are you?” The woman’s response was so warm and friendly. I had a sense she was saying “Oh thank you for choosing me over that cold lifeless computer.” For some reason it re-confirmed to me that people are the greatest asset organizations have.

The following day, an article on MSN’s home page caught my attention. It read something to the effect “Death of Customer Service.” Since CMOE is fanatical about customer service, I clicked through to read it. The summary of the story was through the use of self/automated checkout machines, automated phone systems, and other automated devices, customer service would slowly erode away and before long, most people wouldn’t know what true customer service really looks like.

Avoiding Face To Face Communication Through TechnologyAs I pondered on this article and my experience from the previous day, I thought about the up and coming generations of employees. Will people avoid face-to-face interaction or choose to go through the self/automated checkout because they feel uncomfortable interacting with someone they don’t know? I don’t want to sound like an extremist, but I believe phone texting, emails, instant messengers, and automated checkout counters among other technological advances will have a detrimental impact to up and coming generations.

Communication is an important skill needed in all aspects of life. By learning to communicate effectively, we can build lasting and effective relationships, solve problems before they become unmanageable, and eliminate confusion and misunderstanding that can occur. Next time you feel inclined to avoid direct interaction with someone, consider communicating with them on a more person level.