This past week, there was an article in the Wall Street Journal by Joe Light titled: Leadership Training Gains Urgency Amid Stronger Economy. In the article, Mr. Light discusses how many organizations have cut spending on leadership development initiatives over the past two years during the economic downturn.  Now that the economy is starting to recover, these organizations are worried they will experience the exodus of baby boomers and retirees as their investment portfolios start to recover.  Many organizations are finding they simply don’t have the leadership pipeline within the organization to fill these leadership roles as companies shift towards a growth focus.  This scenario leaves any organization vulnerable to the competition.  Add to that the severity of the economic downfall and it only compounds the challenges further.

For individuals who work in the learning and development industry, this news and information is nothing new.  For many other individuals this may be a shocking surprise.  Organizations need to spend more money to develop talent to drive the business.  Remember, half of your assets do not show up on the balance sheet – your people.  Organizations spend thousands of dollars on computers, specialized software, mobile phones, and office space.  Why not spend a few hundred dollars developing your people to maximize performance and drive bottom line results.  If you have not already done so, think plan, and act to develop your high-potential leaders.

We have just been though one of the greatest financial crisis in the history of the world.  The world goes further into debt.  Companies struggle to be profitable.  We continue to see the bickering of politicians and watch the business-as-usual with our governments.  The wars in foreign countries continue.   We continue to watch the further disintegration of the family system and family values.  And through all of this, one asks “Where are the leaders?”  What is leadership?  Who is a leader?

Regardless of our position in life, all of us can and should be leaders.  So what is leadership?  “Leadership is the ability to decide what is to be done, and then get others to want to do it.” -Dwight D. Eisenhower

Leaders accomplish things by leading.  That is, by guiding and helping other people.  Dictators issue orders, using fear and punishment to command compliance.  Leaders shape people’s opinions and win their enthusiasm, using every available opportunity to send out their message (VISION) and win supporters (Noel Tichy, The Leadership Engine).  Dictators break people down to feel inadequate, incapable, and don’t know much about the value people and their power.

What makes a leader?  A leader has VISION about what needs to be done.  He/she makes changes and helps others to make changes in order to see the VISION through completion.

What is your VISION about leadership?  What is the vision that you have about leading your family, in your community, in your employment, in your religious organization, or in your own personal development? As we talk about vision and change, there are a number of tools that can be used to help lead others towards change:

· Situational Leadership by Paul Hersey & Ken Blanchard (1984)

o Directing

o Coaching

o Supporting

o Delegating

· The Coach by Steven Stowell & Matt Starcevich (1987)

o Be Supportive

o Define the Topic and Needs

o Establish Impact

o Initiate a Plan

o Get a Commitment

o Confront Excuses / Resistance

o Clarify Consequences

o Don’t Give Up

· The 7 Habits of Highly Effective People by Stephen Covey (1989)

o Be Proactive

o Begin with the End in Mind

o Put First Things First

o Think Win/Win

o Seek First to Understand, then to be Understood

o Synergize

o Sharpen the Saw

· Emotional Intelligence by Daniel Goleman (1995)

o Self-awareness

o Self-regulation

o Motivation

o Empathy

o Social Skill/Team Builders

· E’s of Excellence by Curtis Reese (2000)

o Ethic (Work hard and Smart)

o Ego (Strong Ambition to Win)

o Empathy (Meet their needs)

o Empower (Help them to Help Themselves)

o Enthusiasm (Full of Energy)

o Education (Continue to Learn)

o Exercise (Stay Healthy)

o Execute (Put your Plan into Action)

Let’s take a closer look at Curtis Reese’s E’s of Excellence and what they means.  What can you take away from one or more of these areas so that you can be a better leader as you travel down the path of continuous improvement.

· ETHIC

o How committed are we to the task or job at hand when we are at work?

o Do we go beyond company demands?

o Why do our services provide value to our customers?

o Do we work beyond the mark, within the norm or outside the box?

· EGO / AMBITION

o I want to provide the very best service because I want to drive results.

o I want to be a top performer because it is who I am.

o Our services are better because we value our cusomter

o I have quiet confidence because I believe that success is a journey, not a destination.

· EMPATHY

o What are my customers’ needs and how can I help them fulfill those needs?

o How does my customer, family member, religious leader, community leader, view the situation.

o How and in what way do our products/services satisfy our customers’ needs.

o I am aware that a statue has never been set-up to honor a critic and understand the metaphor.

· EMPOWER

o Allow others to help you accomplish your goals

o Compliment everyone around you; make them feel good about their contribution.

o Realize that the sole advantage of power is the ability to do more good.

o Empower your people to make your organization’s services even better by sharing ideas.

· EDUCATION

o Be a general student and always learn.

o Knowledge is POWER!

o The glory of God is intelligence.

o When you stop learning, you stop life itself.

o Don’t learn for the sake of learning, let your knowledge lead to action

o Teach and share your skills with someone else.

· ENTHUSIASM

o Enthusiasm, Energy, and Emotion can all have positive effects on what you do and on the people you come in contact with.

o Even your dog can feel your energy level; be aware of the effect you have on others.

o No one wants to get a “Kick In The Pants,” but it will raise their level of focus and attention.

o Clear your mind of the word “CAN’T.”

· EXERCISE

o Your most important asset is your health.  What do you do to protect your health?

o You buy insurance to cover all your material possessions

o You need a healthy diet and exercise for both the body and the soul.

· EXECUTE

o Live your goals and make your dreams become reality.

o There are three kinds of people:  those who wonder what happened, those who watch what happens, and those who make things happen.  What kind of person are you?  What about the people you lead?

Each one of us has the ability to look like a leader and act like a leader just by making minor improvements in our leadership skills each day.  James Michener, author of “The Tales of the South Pacific,”  wrote; “The master of the art of living makes little distinction between his work and his play, his labor and his leisure, his mind and his body, his information and his recreation, his love and his religion.  He hardly knows which is which.  He simply pursues his vision of excellence at whatever he does, leading others to decide whether he is working or playing. To him he’s always doing both.”

Also cited in this study is the decline in human resource professionals’ confidence in leadership over the past eight years (from 47% to 35%).  These professionals believe that 37% of leaders fail.  That is a staggering loss for companies especially in today’s competitive environment.

I found this fascinating because during difficult economic times and as businesses are under increased scrutiny, it seems natural that this would be the time for companies to invest in the development of their current leaders and high-potential future leaders.  The key word is investment.  When the economic pressures are on, leadership development is not always seen for what it is – and investment or an insurance policy for the future.  More than ever we need competent leaders at the helm of our organizations and leadership competence is achieved through development on an ongoing basis.

I believe that during turbulent times, businesses cannot avoid managing their talent and equipping leaders for the future by investing in development initiatives that are directly linked to profitability and the organization’s strategic goals.  Click here to read part two of Developing Leaders During Tought Times.

In a previous organization, I worked for a manager who embraced new styles of leadership. Each time he attended a training workshop, he arrived at work the next day claiming it was a life changing event. Each time he would instruct his management team to immediately change their leadership style to incorporate his new learnings. While most of his initiatives were good and became part of our culture, unconsciously he created confusion, frustration, and finally he destroyed any trust his employees had in him as a leader.

This man’s intentions were true and good natured. He really wanted to be a great coach and for each member of his management team to be good coaches as well. So why did a man so intent to make the business better for all employees, through coaching, fail? Ultimately, he thought he had proved himself through physical and structural changes. However, it takes much more than just surface changes and training classes to make a good coach; it requires changes to the internal management style. Because he thought himself an expert and his role complete, he had become un-coachable.

A Look At Effective Coaching Behaviors

Dr. Steven J. Stowell and CMOE (Center for Management and Organization Effectiveness) through extensive research have identified 47 “Differentiating Behaviors that Distinguish Successful from Unsuccessful Performance Leaders.” Dr. Stowell then condensed these behaviors into eight categories that are taught in CMOE’s Coaching Skills Program.

Some of these significant behaviors that world-class coaches exhibit include:

• Gives recognition of employees worth
• Listens carefully, using reflective listening
• Provides positive feedback – gives credit
• Respects confidentiality
• Owns some responsibility
• Doesn’t point blame
• Asks questions to gather information, asks others to share their views
• Is collaborative and open to other methods to completion of tasks

As I reflect on these differentiating behaviors, I can identify that while my previous supervisor claimed to understand the importance of trust in a coaching relationship, his undermining behaviors with the other managers indicated it was not so. The following examples show his lack of trust.

The Wrong Methods

My supervisor had been told that employees need to take responsibility to grow both professionally and personally. His role was simply to “empower” his team and let them “figure out the rest.” Unfortunately when an employee failed in some capacity, the employee would be reprimanded by this supervisor. In some cases, the person would be ridiculed (he called it joking around) in front of the other team members, simply because he was left to guess his way to success, with no “true” coach helping him find the way.

Additionally, this manager seldom listened to his team. He made “snap” judgments without getting all of the facts or perceptions of anyone or everyone involved. He often cut into the explanations because he felt he had the answer even though he had heard only half the issue.

Finally, the most damaging trait was his inability to keep confidential remarks confidential. He often discussed his meetings with individual team members with other members, especially if some disagreement of thought was explored. With this type of feedback, it didn’t take long for communication from and within his team to cease.

The Making of a Disgruntled Team Member

If people within an organization are reprimanded, ridiculed, and have their confidentiality breached, it makes for a destructive environment. When managers “empower” others, it is critical to allot enough authority, support, and resources so that the employee can complete the task successfully. When a subordinate is asked to be a leader and then fails because they were not setup for success, that person begins to question his/her own judgment. That self-doubt can seriously inhibit their effectiveness to be resourceful or creative for the business.

Build a Positive Culture

To build and maintain a culture of trust, an effective coach must listen. A coach must hear out their employees so that conflicts, problems, and misunderstandings can be rectified. Further, a good listener must be calm and confidential. When there is a disagreement, personal beliefs need to be put aside so the beliefs of each party can be understood. A coach who doesn’t listen, doesn’t know what the real issues are and employees will not only distrust the supervisor, but each other.

In the case of my supervisor, his management team tried talking with him about his coaching and leadership style. Each time he explained that since he had the training, he understood the situation better than they did. Finally a Vice President called for a 360° survey assessment, and as a result, he left the company.

Does this mean all coaching training workshops will have the same results? No, not at all. What it does mean is that coaches need proven methods and processes in their training and education to become effective leaders. This man had many good traits; nevertheless they were overlooked because of his few bad ones. Had this man been given the right training he might have been able to develop his leadership approach that would create a strong personal leadership approach and team that would have taken the business to higher levels. Instead, the business faltered for two years before the team was able to rebuild itself.

Are you ready? Do you have what it takes? Have you developed the crucial skills that will make you an effective leader?

Organizations continually change and doing things the way they have always been done before will not cut it today. Leaders must be flexible and observant of the environment around them. They must think strategically and prepare themselves for new adventures and challenges. Your ability to transition into leadership effectively will define your potential and your ensure success in the future. While there are many skills and qualities to master, there are three areas that will get you started on the right track: influence, coaching, and team leadership.

Influence

Although some may disagree, influencing others is an art. It is difficult to master and too often the most underdeveloped skill. Command and control management, delegating without explanation, and saying “because I said so” is no longer effective. We live in a time where clear communication and collaboration are crucial to achieve desired results. Good influence skills motivate others into action. Leaders must pass on the vision to employees in a way that “the” vision becomes their vision. This is done by clearly articulating the assignments, reasons, objectives, or goals important to the success of the team member’s team, and organization as a whole.

Employees thrive on opportunities to collaborate improving conditions. When they understand how important their contribution is, they often perform at higher levels and increase their commitment not only to the team but to the company as a whole. For the leaders it means gaining solid listening, interpersonal, and communication skills. Leaders must spark excitement within team members and cultivate their desire succeed; but remember, to do this effectively, you must be sincere and genuine.

Coaching

Coaching is more than just one-on-one interaction with a team member, or telling them what to do and how to do it. Coaching is so much more. It requires patience, understanding, and a desire to help improve their performance as a team member. There is nothing more effective than a sincere and passionate coach. Successful leaders are those who can mentor and coach others in a way that is fair and easy to understand. Coaches must also model the skills that ensure success. Coaching isn’t something you can avoid or do once in awhile. Whether it is a formal one-on-one discussion or just coaching in the moment, you need to make the time and energy to give quality coaching to your team members. As their coach, you are developing their potential talent for success.

Team Leadership

In today’s world, most organizations utilize a team approach. So it is vital for new leaders to have the skills to create, build, and lead high performance teams. This includes addressing issues from team cohesiveness to conflict resolution. Most importantly, a team leader must ensure that the team’s direction is aligned with the aims and mission of the organization. By instilling a sense of cohesiveness and accountability in team members, you will put your team on the path to high performance because they will be focused, united, and therefore more efficient.

As you develop and foster your skills of influence, coaching, and team leadership, you will quickly discover the positive effects they will have over you and those around you. Develop these fundamental leadership skills, think strategically, and prepare now so that, you will be a great leader who is equipped and ready with the necessary skills for success.

There are many different types of leaders. There are those who are placed into leadership positions due to accomplishments such as consistently leading a team to success. There are also those who are placed in positions due to company politics. Others might be leaders because they are more senior and experienced within an organization. But simply being placed in a leadership position does not make you a leader. If you do not possess qualities of leadership, then people will likely only follow you because they are required to or they just want to keep their jobs. True leaders are those who make a difference and influence others as a result of the qualities they possess. They are remembered and cherished by those they influence.

Qualities of Leadership

True leaders are characterized by countless descriptions such as determination, sincerity, concern, drive, empathy, trust, hard work, passion, courage, wisdom, etc. Leaders inspire and motivate others using these qualities. These qualities are central to who a leader is and often become central to those who follow and what they become.

An Example of a Great Leader

When I think of great leaders, I think of Lawrence E. Corbridge, who is a prime example of a great leader and possesses many qualities of a great leader and has inspired me to be a great leader. Lawrence is a master mentor, coach, and communicator. He has passion for excellence and a drive for results. He does whatever it takes to succeed within his sphere of influence but not at the expense of others. During my opportunities to work with him, he communicated and clearly instilled the vision he had for our organization. This skill made a lasting impression on my mind and heart. Through this mentor, I was motivated and inspired to be proactive, work hard, be disciplined, and to have passion in what I was trying to accomplish.

As a leader, he would meet with each person within the organization he managed to discuss how they were coming along with their goals and to discover concerns or challenges. He would personally express his gratitude for my work and show concern for my welfare. When I made mistakes he would patiently guide me on how to resolve it and how to avoid making the same mistakes in the future. Never did he have to use coercion or force to compel me to work. He helped me see the critical part I played in the success of the organization. The organizations success was my success.

“The best executive is the one who has sense enough to pick good men to do what he wants done, and the self-restraint enough to keep from meddling with them while they do it.” - Theodore Roosevelt

As you cultivate these qualities and integrate them into your life, you will see a marked difference in the response of employees with regards to quality of work and efficiency. You will see an increase in drive, initiative, and overall satisfaction from those you lead.